FREQUENTLY ASKED QUESTIONS
Everything you need to know before you write to us.
How long does delivery take?
Every piece is printed on demand: allow 2 to 5 business days for production, then 3 to 8 business days for delivery in mainland France. An order with several items may arrive in more than one parcel, at no extra cost to you.
How do I track my order?
As soon as your order ships, you'll receive an email with your tracking number. If you can't find it, check your spam folder first, then write to us using the form below with your order number.
Can I change or cancel my order?
Yes, as long as production hasn't started. Contact us as soon as possible — ideally within 12 hours of ordering — with your order number. Once printing has begun, the order can no longer be changed.
How do I choose my size?
A size guide is available on every product page. The most reliable method: lay flat a garment you already wear, measure it and compare it with the guide. If you're between two sizes, go for the larger one for a relaxed fit.
How do returns and exchanges work?
You have 14 days from delivery to request a return, on an item that is unworn, unwashed and in its original condition. Write to us using the form and we'll send you the steps. Personalised items can't be returned unless they're faulty.
Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay, PayPal and Shop Pay. Payment is handled by Shopify on a secure page: we never have access to your card details.
Do you ship internationally?
Yes. Available destinations, shipping costs and delivery times are shown automatically at checkout, once you've entered your address. Outside the European Union, customs duties may apply and are payable by the recipient.
My item arrived damaged or incorrect — what should I do?
Write to us within 14 days of delivery using the form below, with your order number and a photo of the product and its label. We'll arrange a reprint or a refund, at no cost to you.